Shipping policy

Shipping Policy

At Hematix, we are committed to delivering your orders promptly and safely. Please review our shipping terms below.

Shipping Timeframe

All orders are processed and shipped within 7 to 15 business days from the date of purchase. Please note that business days do not include weekends or holidays. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment in real-time.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Domestic and international shipping options are available at checkout, with costs calculated based on weight, destination, and selected carrier.

Order Tracking

After your order ships, you will receive an email containing a tracking number and a link to monitor your package. We recommend keeping this information for your records. You can track your shipment at any time to see its current status and estimated delivery date.

Customs and Import Duties

For international orders, please be aware that customs clearance and import duties may apply upon delivery in your country. Hematix is not responsible for delays caused by customs procedures, import taxes, or duties. Any additional costs incurred due to customs or import regulations are the responsibility of the customer.

Shipping Delays

While we strive to deliver all orders on time, unforeseen circumstances such as severe weather, natural disasters, or carrier delays may impact delivery schedules. In such cases, we will communicate any significant delays to you as soon as possible. For assistance regarding a delayed order, please contact us at supporthematix@gmail.com.

Lost or Damaged Shipments

If your package arrives damaged or goes missing, contact our support team immediately at supporthematix@gmail.com with photos of the damage and your tracking information. We will work with the carrier to investigate and resolve the issue promptly.