Privacy policy

Privacy Policy

Hematix ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

Information We Collect

We collect information you provide directly, including name, email address, shipping and billing address, phone number, and payment information. We also automatically collect usage data such as IP address, browser type, pages visited, and referring URL through cookies and similar tracking technologies.

How We Use Your Information

Your information is used to process orders, send order confirmations and shipping updates, provide customer support at supporthematix@gmail.com, improve our website and services, send promotional emails (with your consent), and comply with legal obligations.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. Most browsers allow you to control cookie settings. Disabling cookies may affect website functionality. We also use analytics tools to understand user behavior and improve our services.

Third-Party Sharing

We do not sell your personal data. However, we share information with trusted third parties who assist us, including payment processors, shipping carriers, and customer service providers. These partners are bound by confidentiality agreements and use your data only as necessary to provide services.

User Rights

You have the right to access, correct, or delete your personal information. You may opt out of promotional emails at any time by following the unsubscribe link or contacting us at supporthematix@gmail.com. For data access or deletion requests, please contact our support team. We will respond within 30 days.

Data Security

We implement industry-standard security measures to protect your information, including SSL encryption and secure payment processing. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.